Damaged card?
Life happens, and sometimes that means needing a new card. Don't worry, we've made the replacement process simple. Visit Card Replacement to get started and learn about other helpful card management tools.
Spot an unfamiliar charge?
We’re here to help you resolve any unauthorized activity on your account.
We’re here for you
If your card is lost or stolen and has an unauthorized charge, we'll guide you to ensure your security.
Get in touch
Just give us a call at 1-866-820-8875, and we'll take care of securing your account. Locking your card online or in our app is another option, but you still need to call us to dispute the charge.
What to do:
Review your transactions in our app or PenFed Online regularly
Report any problems to us at 1-866-820-8875
Expect your new card in about 10 business days
Next steps:
If you use your card for recurring charges, subscriptions or bills, update them with your new card number.
If you pay your credit card from another bank, update that account with your new PenFed card number.