Cell Phone Protection

You are eligible for Cellular Telephone Protection if you pay your monthly wireless cell phone bill with your PenFed debit and credit card. Coverage begins the first day of the calendar month after you make a payment. Then if your cell phone is stolen or damaged, you may be eligible for reimbursement. A $50 deductible applies¹.

You will want to read the full terms and conditions, but here are some examples of what is not covered by Cellular Telephone Protection: cell phone accessories other than standard battery and/or standard antenna provided by the manufacturer, prepaid phones and lost phones.

Contact the Benefit Administrator at 1-866-894-8569 (outside the U.S., call collect: 1-303-967-1096). Your Benefit Administrator will ask you for some preliminary claim information and send you the appropriate claim form, plus answer any questions you may have. Keep in mind, if your cell phone is stolen, you must first file a police report within 48 hours of becoming aware of the theft.

No, just be sure to pay your cell phone bill each month with your PenFed debit and credit card.

You must notify the Benefit Administrator within 60 days and submit your completed claim form and supporting documentation within 90 days of the theft or damage.

In addition to the claim form, you may need to provide the following supporting documentation:

• Your cellular wireless billing statement showing you paid the prior month’s cell phone bill with your covered card – if you don’t have these, your bank and cellular provider can usually make a copy for you.
• A police report filed within 48 hours of the event.
• A copy of the device summary page from your cellular wireless phone bill or other sufficient proof of the claimed cell phone model linked to Your cell phone account.
• Repair estimate or replacement receipt. (if applicable)

The Benefit Administrator will review these items with you to determine if there are any additional documentation you need to submit. If you’re having any difficulty obtaining the documents, call 1-866-894- 8569 or outside the U.S., call collect at 1-303-967-1096.